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Frequently Asked Questions & Spa information

Here you can find the answers to commonly asked questions, such as those regarding our cancellation, parking, and more


For any further inquiries, feel free to give us a call!





What is your cancellation policy?

What is your cancellation policy?

We have a strict 24-hour cancellation policy. Reservations are held with a debit or credit card. Anyone that does not call a minimum of 24 hours before an appointment to rescheduled or cancel or fails to show up will be charged for 100% of services scheduled. This includes same day appointments. Because we are a smaller business and are also affiliated with hotels and Air BnBs in the area, we tend to book up quickly and value our customers' time, as well as our Service Providers who make sure you receive your entire time slot. 





Oh, no! I forgot to checkout!

Oh, no! I forgot to checkout!

Never fear, if you find yourself floating down our stairs and down Broughton Street after a heavenly massage forgetting to checkout, we will close everything out at the end of the day. If you made sure to provide an email, the receipt will be sent straight to the email provided.

Note: For cases like these, we do add on 20% gratuity for our service providers.

Can I book services for my group?

Can I book services for my group?

Absolutely! For groups of 3 or more, we have a non-refundable 50% deposit due upon booking. If you need to reschedule your appointments due to a conflict (48 hours before your original appointment,) the deposit can be applied to the new date. Failure to reschedule or arrive to your appointment within a month of cancellation will result in relinquish of the original deposit amount and Deposit can only be refunded if given 72 hours notice.
Absolutely! If you and your group would like to bring your own alcoholic beverages or snacks, we would be more than happy to supply drink ware and utensils for the occasion!

Credit and Debit card transaction info:

Credit and debit card transaction info:

Credit and debit card transactions will incur a 2.2% transaction fee. If you would like to pay cash no fee will be added. We accept all major credit cards, cash, spa wellness and spa finder gift cards.

Can I tip my Service Provider?

Can I tip my Service Provider?

Absolutely! Our Service Providers work hard to ensure your service is exceptional and always appreciate any added gratuity. It is recommended to tip 20-25% in the spa industry. 

Can i host my bridal party at the spa?

Can i host my bridal party at the spa?

Thank you for considering us! Please email us at booking@milandayspa.com with a date for the party and a list of everyone’s names, services, a phone number, and a card number to hold your reservation. You an also call us at 912-236-4900 with the same information to hold your reservation.

Please keep in mind: we can do at maximum 3 manicure/pedicures at the same time, 6 massages at the same time in separate/same rooms, and 4 facials at the same time. For larger parties, we suggest that part of your party receives their nail services, while the other receive massages/facials. Thank you for understanding!

Finally, we ask that you book at least one month in advance in order for all appointments to be scheduled in the same time frame.

Do you offer nail tips or acrylics?

Do you offer nail tips or acrylics?

Yes we offer many nail enhancements such as; acrylics, builder gel, and Gel-X.

Do you have a steam room, mud room, lockers, or showers?

Do you have a steam room, mud room, lockers, or showers?

Milan Day Spa is a spa boutique, therefore, we do not offer the above. We will gladly hold onto any of your belongings at the front desk with our concierge.

Our Massage Providers use just enough essential oil that you will not feel oily and greasy.

do you offer parking?

do you offer parking?

Because we are located on the middle of Broughton St. in Downtown Savannah, we unfortunately do not have reserved parking for our guests. We suggest that all of our clients give themselves ample time before their appointment(s) to look for parking, especially on the weekends. However, there are two parking garages near us- State St. and Congress St. Garage are only a two-minute walk from the spa and are easily accessible.

We highly recommend arriving downtown a couple hours before your appointment and enjoy all that Savannah has to offer before walking to us for your appointment(s)!

What is your gift card policy?

What is your gift card policy?

All gift cards purchased are set to expire a year after purchase date, we do not honor any gift cards brought in for use after the expiration date has passed. Gift cards cannot be used to reserve appointments or be used for cancellations.

Are you handicap accessible?

Are you handicap accessible?

Unfortunately, due to the historical preservation of our building, we are not entirely handicap accessible. You will be required to walk up a flight of stars for any wax, massage, facial, or lash services. However, all of our nail and hair care services are performed on our ground floor.

What kinds of discounts does your spa offer?

What kinds of discounts does your spa offer?

Discounts cannot be applied to already discounted services. Milan Day Spa offers discounts to students, first responders, military, Gulfstream Employees, and teachers! A valid ID upon checkout is required to apply for your discount.

I am pregnant, can I still get a massage?

I am pregnant, can I still get a massage?

Absolutely! We require that our prenatal massage clients be past their first trimester with a doctor's approval. Instead of lying face down, you will be positioned on your side with a pregnancy cushion for support. 

What should I do/Don't Do before a wax?

What should I do/Don't do before a wax?

We ask that you do not shave or trim your hair, and it needs to be a minimum of 1/4 of an inch long. This is to ensure that the wax can be applied to the hair and not your skin. Our estheticians will trim if need be. If you are on your menstrual cycle we do not mind waxing you but feel free to reschedule so that you are comfortable. We suggest that you exfoliate afterwards with our sugar scrub to prevent any ingrown hair!

Are there age restrictions for spa services?

Are there age restrictions for spa services?

For any nail services there is no age requirement. Massages have an age requirement of 16 and a legal guardian has to be present in the service room. Facials and Waxing have an age requirement of 13+.

10 E Broughton St
Savannah, GA 31401

Phone: 

Address:

Appointments are required for our services. Please review our cancellation policy prior to scheduling.
Menu, service, and prices are subject to change without notice. We reserve the right to refuse service to anyone.


(912) 236-4900

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